Deputy Executive, AMT

Job Role

Administrative support for Assistance Management Team (AMT)

Main Responsibilities

Assistance Management:

• Ensure timely submission of New Applicant Fee Financial Reviews (FFR) in the CRM system for approval.
• Verify that all supporting documents for Welfare FFR are complete and ready for submission.
• Generate National Means-Test System (NMTS) reports from the NMTS portal prior to FFR submission.
• Seek approval for EZ link reimbursement from designated approvers.

Administrative Support for Taxi Assistance:

• Generate and audit monthly taxi misuse reports to ensure compliance and accurate record-keeping.
• Coordinate taxi card logistics for distribution to dialysis centres or arrange collection by Social Workers at HQ.
• Prepare and issue taxi card acknowledgment slips to Social Workers for patient distribution.
• Ensure all acknowledgment slips are collected, scanned, and stored in the CRM system for tracking.
• Maintain and update the acknowledgment slip spreadsheet regularly to monitor compliance and distribution.
• Attend to phone and email inquiries related to taxi card services.
• Liaise with vendors for replacement of lost or malfunctioning taxi cards.
• Reconcile all vendor invoices, obtain Head of Department (HOD) approval, and submit to the Finance team (FIN).

General Support:

• Assist community care staff with taxi card applications and seek approval from designated approvers.
• Generate staff taxi card balances at month-end and ensure approved top-ups are processed before the new month starts.
• Assist with any ad-hoc duties as assigned by the reporting officer to ensure smooth departmental operations.

Qualification (Related Field)

• Diploma or equivalent, administration related qualification will be preferred

Experience

• At least 2-3 years of experience in healthcare/administration related work

Soft Skills

• Excellent communication skills with stakeholders and patients
• Good adaptability, pragmatism and self-awareness
• IT Savvy
• Team player