Social Worker (Northeast)

Job Role

We are seeking a highly motivated and experienced Social Worker to join the Community Care team.  Reporting to the Manager, you will play a critical role in providing casework management and counselling through social work assessments and interventions for End Stage Renal Disease (ESRD) patients (BPSS, Risk & Needs Matrix, Case Intervention Plans, etc).

Main Responsibilities

1. Case Management and Intervention

• Manage ESRD patients in dialysis centres or home dialysis (HD/PD) through client engagement, conducting interviews, data collection, case assessment (BPSS, risk & needs assessment, and other relevant assessment tools), case conceptualisation, case planning, and intervention plans for best patient outcomes.

• Identify presenting/underlying issues and problems to design a care plan to enhance/maintain and promote the psychosocial functioning of patients.

• Conduct FFRs (Financial Fee Reviews) and placement on NKF subsidies and welfare programmes.

2. Counselling and Support 

• Conduct visits to dialysis centres, homes, or hospitals to provide supportive counselling. 

• Facilitate patient and caregiver support group programmes. 

• Advocate for the protection of patient's dignity, confidentiality, and rights.

3. Collaboration and Networking 

• Collaborate with healthcare professionals internally and externally in total patient management. 

• Network with government, community, social agencies, or individuals to mobilise social resources to meet patient’s needs.

4. Documentation and Reporting 

• Document bio-data of patients and interventions in the clinical system for records, complete timely online case documentations (case session recordings, follow-up recordings, risk and needs assessment, social reports, patient feedback forms, etc.).

Main Responsibilities (continue)

Qualification (Related Field)

- BA in majoring Social Work/Graduate Diploma in Social Work
- Registered Social Worker (RSW) with the Singapore Association of Social Workers
 

Experience

• Experience in a social service agency, with at least 3-4 years in direct social work practice.

• Candidates without experience are welcome to apply.

Soft Skills

Key Competencies

1. Strong Communication Skills: Enables effective interaction with patients, families, and healthcare teams, fostering understanding and trust, which is crucial for patient support and advocacy.

2. Empathy and Compassion: Helps build rapport and provide emotional support to patients and their families, fostering a sense of care and understanding.

3. Problem-Solving Abilities: Facilitates the development of practical solutions for patients’ psychosocial and financial challenges, ensuring comprehensive care.

4. Organizational and Time Management Skills: Essential for managing multiple cases and ensuring timely follow-up and documentation, contributing to efficient service delivery.

5. Adaptability and Flexibility: Ensures smooth handling of dynamic and evolving patient needs, as well as adjusting to new processes or challenges in the healthcare environment.

6. Collaboration and Teamwork: Promotes seamless integration with healthcare professionals and external agencies, ensuring holistic patient care.

Personal Attributes

1. Resilience and Stress Management: Critical for handling emotionally challenging situations and maintaining professional composure.

2. Ethical Conduct and Integrity: Builds trust and ensures confidentiality, which is vital in maintaining patient dignity and fostering a safe environment.

3. Cultural Sensitivity: Enhances the ability to connect with patients from diverse backgrounds, ensuring tailored and respectful care.

4. Self-Motivation and Initiative: Drives continuous improvement in patient care and contributes proactively to team efforts and program development.

IMPORTANT NOTE

• Dialysis Centre Coverage: Northeast

• Comfortable with travelling arrangements to different dialysis centres.